Monthly Archives: September 2007

Customer Service Abuse

It was Thursday… I don’t think I had this many people spazzing and yelling at me even when I was a telemarketer. The real joke is that these people called me for help. However, the joke is on them. I didn’t really try to help any of the real jerks. Why should I? Let them just stew in their own juices with phones, TV and Internet that don’t work. If you can’t talk to me like an adult go suck your thumb in some dark corner and leave the grown ups alone.

I was sitting, waiting for the bus to get home tonight and I felt like one raw nerve. I had to think about something else to keep from crying. My eye sockets feel like dried, raw, paint from looking at the computer screen all day and trying to read the fine print in instructions and guides for those who don’t want to do it for themselves. That part I don’t mind and I even understand. I don’t like reading the manual either. But the people who rant and rave will get nothing but someone who listens and waits for the best way to get rid of them as quickly as possible.

I had an email to write about abuse for a blog event today. I guess I’ve done it. I’d add other forms of day to day abuse we may or may not think of. Road rage being one. what is so wrong with people that they take out problems and frustrations on someone else to the extent that they leave another person (a bystander most often) bleeding and crying in pain??? Get a grip for your own sake. That person you just screamed at might see you walking to the bus and not think twice about knocking you down just as easily as you knocked them down on the phone.

Plus… you stupid bastards… bet you never thought about the fact that I’ve got your account information on my screen. I can see your phone number, your cell number, your mailing/ street address and very often your credit card and social insurance number too. Think twice before you open your mouth! You’re the one with your bare ass hanging out as far as I’m concerned.

So, the moral of the story is… next time you want to scream at someone over the phone SHUT YOUR MOUTH really tight, hold your nose and count to ten, or thirty, or whatever it takes. Don’t abuse someone just cause they seem to be so far away and such a safe bet over the phone. I’ve got you like a little bug under a microscope. When the shoe hits you won’t even know where it came from.

Don’t abuse customer service people. We CAN fight back, if we choose to do so.

Now… because I’m still feeling stressed and pissed off… one final word… fuckwad! It just had to be said. I have no idea what it really means it just feels right.

PHS – Phantom Headset Syndrome

My first day of being on the phone all day. Not perfect by a longshot but not all bad. One thing (which I had forgotten from the telemarketing days) is Phantom Headset Syndrome: the feeling of still wearing your phone headset hours after you have removed it, packed it away, taken the bus home, had dinner and thought about going to bed. Why does this happen? It is so odd. I feel like my ears are covered with foam pads and the wire cage/ gear is still on the sides of my head. I even feel the top bar. But, it’s not there. I took it off many many hours ago. I hope PHS doesn’t last very long.

It`s Friends Day!




Rural Explorer Grrl

At the end of my rainbow is a pot of gold and a derelict, weathered and seasoned farm house.

Really and Absolutely Getting Jealous of Sleeping Beauty

I can’t say I’ve missed the 9 to 5 thing, or the 8 to 4 thing as I’ve been doing this past week. But, that should be a little easier once I get that first magical pay cheque. I’m looking forward to that.

Getting up each morning is a bit of a chore so far. I feel silly and lazy and indolent to not be getting up considering I only have myself to hustle along. No kids to get to school. No husband or whoever to pat on the back and pretend I’m going to miss all day. Just myself to get dressed and out the door on time. It seems pretty self indulgent each morning to just lie there an extra 15 minutes, half an hour even, depending on how early I set the alarm clock. Who do I think I am afterall?

Still, there should be a few self indulgent people around. If only to make everyone else feel better for having better behaviour. All those people hopping off to work, self propelled, should have someone to compare themselves to so they know just how well they are doing. Imagine if everyone shot out to work like a bullet. No one would be able to think they were doing such a good and noble thing like getting out to work without being so lazy as to sleep in. Think how much nicer it is that those good people can congratulate themselves for being so organized and efficient. If not for me they’d have nothing to feel good about, in regards to their speed and good rat race ability. So, I’m just helping out, in any least little way I can. It’s really very nice of me to just lie in bed that extra time. Now don’t you all feel so much better?

Of course you do… Now just turn off that light on your way out… I’ve still got seven more minutes before I really and absolutely have to get out of bed.

The New Working Grrl

The new job is a call centre. Taking phone calls to help people with digital TV and phone for a company in Florida. No one is supposed to know they are talking to someone in Ontario, they prefer to let them assume we are all local. Which is fine by me. I’m not expecting to get really chummy with anyone on the phone.

I think the job will be ok. Talking to seniors who are intimidated or just want to avoid technology while still getting it all to work, like magic. A few callers about billing and the odd other issue which isn’t repair related but they just picked the first number in the list of suggestions rather than waiting to talk to the right person. In our case the repair number is #1 on the list so we transfer quite a few calls.

Tomorrow is the last day of the first week of training. That will be nice. Training is mainly listening to the same stuff over and over. It gets tedious. Plus, I think the things which will most confuse me have been brushed over. I’m assuming this is mainly because you can’t really illustrate things until you are actually doing them.

I plan to start taking the local bus to work on Monday. Mom has been taking the car so she can go swimming at the YMCA in the afternoons. Later, I will get a car for myself. Still have to get that licence upgrade to the G2. Another little nagging project. The bus seems to be ok. I just need to take one which goes right past our house to the bus terminal in town which is fairly close to where I am working. I was dreading it, thinking I would end up transferring to several buses on several little routes just to get anywhere. One bus is not bad at all.

Headache today from listening with the phone headset on. I remember getting headaches the same way when I was telemarketing in the US. Hope it doesn’t last. Will really make the day drag on and on and feel stale if I am headachy all day.

Doodles Done Between Orientation



I’ve Done My Time

First day of the new job today. It isn’t so different from the work I was doing on cash at Zellers. But, It pays a LOT better and I don’t have to stand there like some moving target all day long. The next two weeks I am making $10 an hour for the training and then I’m getting $11 an hour with the prospect of a quarterly raise (40 cents an hour). That is much better than Zellers. I went into Zellers at the end of today and bought a new alarm clock. I spent more than I would have on a Zellers grrl wage. It felt nice. I wanted to tell some of those sales associates to pack it in and go apply at NuComm. But, someone has to work at Zellers, I did my time there.

Things are getting sorted out after the move. Sort of.

Looking at that old photo of myself I feel more inspired to try losing weight again. I think it will have to wait till November when my Mother is likely to be gone back down to Florida again. We seem to be eating buddies and it’s not good for losing weight.

She suggested getting me a car once I had a job here in Barrie. I would pay her back as if it were a bank loan. Having a car would be excellent, though a big expense. I just can’t see myself not having one and not being able to drive out to Newmarket to see family there or take road trips for more old and abandoned houses. So, a car is important.

Moving Tip: Don’t Look at Old Photos

My Dad always told me how fat and ugly I was. My face and skin look like raw hamburger and no one would ever want me. I felt so much like some lower form of life whenever I was out in public. Yet, look at me! I was not fat or ugly. Wish I was still this fat and ugly. I think I would have been early 20′s in these.

Quickie Update

I got a job. Not sure I will like it, not really sure just what it is. Will know more on Monday when I begin with eight hours of training. Maybe they can train me to post more here while they are at the whole training thing.

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